by Kellie O’Keefe

There is no denying that the conversation around artificial intelligence, or AI, has boomed since the beginning of 2023. While the discussion has slowly become a household topic in the last eight months with the birth of ChatGPT, artificial intelligence is a term that was coined in 1956 at a conference at Dartmouth College. It has been a topic of conversation in the world of mental health diagnoses since at least 2018, when an article from Harvard Business Review dubbed the world “on the cusp of an AI revolution in mental health.”

Although AI has been a concept for almost 70 years, individuals involved have grappled with the question of how deeply the human population can benefit from this technology for the better part of the last century. And just in recent years, the intersection of artificial intelligence and mental health support has sparked a remarkable transformation in how individuals access and receive care. AI-based services are making mental health diagnoses more accessible, providing more personalized assistance, and working alongside trained professionals to offer innovative solutions to address the growing global mental health crisis. From chatbots to predictive analytics, these advancements are reshaping the landscape of mental health support.

What You Need to Know about the Accuracy of AI Diagnoses:

  • A study published in 2021 found that artificial intelligence (AI) used to detect behavioral signs of anxiety did so with more than 90% accuracy.
  • A study published in 2023 found that a combination of artificial intelligence and deep learning diagnosed depression in children and adolescents with a 92% accuracy.

It is important to note that the most thorough study found indicated that the traditional general practitioner diagnosed depression with a 47.3% accuracy. While AI has shown higher accuracy levels, this is not a push for AI to replace practitioners’ jobs. Instead, it is an argument that as AI evolves, best practices may do the same and become a system of utilizing all available tools to produce the most accurate and effective outcome.

How AI Can Affect Employees

Enhanced Accessibility and Availability

One of the most remarkable contributions of AI to mental health support is its ability to improve accessibility and availability. Many individuals worldwide face barriers to traditional therapy due to location, cost, stigma, and limited availability of mental health professionals.

AI-powered platforms and applications break down these barriers by offering 24/7 support, enabling users to access services from the comfort of their homes. Chatbots and virtual assistants, for instance, provide immediate responses to users’ concerns, offering guidance whenever needed.

Destigmatizing Mental Health Conversations

Engaging in open conversations about mental health can be difficult for many due to the perceived stigma. AI-powered tools allow individuals to express their feelings and concerns without fear of judgment and provide users with the anonymity that can be necessary for relaying difficult thoughts and feelings.

Conversational agents and chatbots offer a non-judgmental space for users to discuss their emotions and thoughts while still maintaining the ability to produce an outcome designed to address the problem.

Early Detection and Prevention

As mentioned previously, AI algorithms are increasingly being used to detect early signs of mental health issues based on users’ digital behavior patterns, and due to usage ramping up as AI becomes more accepted in the field algorithms have become increasingly more accurate.

By analyzing language, tone, and even facial expressions, AI can identify subtle changes that may indicate the presence of conditions like depression, anxiety, or stress. In recent studies, AI-powered tools have been more effective in uncovering signs of mental illness than a traditional doctor or therapist.

This early detection allows for timely intervention, preventing the escalation of mental health challenges and potentially saving lives. Furthermore, AI-powered tools can deliver personalized coping strategies, self-care techniques, and resources that promote mental well-being.

Consistency in Diagnosing

AI’s capacity to process vast amounts of data allows for the creation of personalized mental health plans. AI algorithms can tailor interventions and treatment strategies to suit their unique needs by analyzing an individual’s preferences, responses, and progress. This personalized approach enhances the effectiveness of therapy, as individuals are more likely to engage with interventions that resonate with their specific circumstances.

Continuous Monitoring and Long-Term Support

AI-based services offer the advantage of continuous monitoring and long-term support. Users can track their progress over time and receive ongoing guidance, ensuring they stay on the path to mental well-being. Additionally, AI can identify relapses or worsening symptoms and prompt users to seek professional help when necessary, enhancing the overall quality of care.

Considerations and Ethical Concerns

While integrating AI into mental health support presents numerous benefits, there are also important ethical considerations.

Data Privacy

Ensuring data privacy and security is paramount, as the information shared with AI platforms is often sensitive and personal. Like the importance of utilizing trusted and established healthcare facilities, those seeking AI-based support should do the same.

When implementing or providing AI-based support, establishing clear data usage guidelines and informing users about how their data will be handled is crucial.

AI-based services fundamentally change the landscape of mental health support, providing innovative solutions that enhance accessibility, early detection, personalization, and de-stigmatization. These advancements offer new avenues for individuals to seek help, receive guidance, and engage in meaningful conversations about their mental well-being. However, it is imperative to approach the integration of AI in mental health support with the ideology that AI should complement, rather than replace, human professionals. While AI can provide valuable support and interventions, the human touch and empathetic understanding of mental health professionals remain essential for comprehensive care.

As technology continues to evolve, the potential for AI to positively impact mental health support is vast, promising a future where quality mental health care is accessible to all.


Kellie O’Keefe is a Health and Wellness Solution Content Writer and Senior Marketing Specialist for Wellworks For You, a Corporate Health and Wellness Solution Provider, established in 2009, offering AI-based mental health screenings alongside years of HIPPA compliance.